Software operations and support
Your website or application runs, but security updates pile up and when something breaks it is unclear who takes care of it. We monitor your application, apply updates and fix bugs, for projects we built ourselves and, after a review, for existing systems. Website care with updates, backups and monitoring costs CHF 30 – 50 per month, and from application care upwards small changes are included.
We are based in Gossau ZH, in the Zurich Oberland. First meeting on site in the Zurich area or by video, delivery remote for all of Switzerland.
Who this is for
- Your website or application runs, but nobody owns it.
- Security updates pile up because daily work leaves no time.
- Your previous developer is no longer available.
- You regularly need small changes, but not a large project.
What we deliver for you
- Monitoring
- We see outages and errors, often before anyone notices.
- Updates and security
- We apply security updates, make backups and keep systems and the components they use current.
- Bug fixing
- Clear procedures set out who does what when something breaks.
- Small changes
- From application care upwards small changes are included, and we agree any further changes.
What affects the price
- Size of the application
- A website needs less care than an application. Website care costs CHF 30 – 50 per month, application care for a shop or application CHF 400 – 650 per month. Each integration is one more place where something can fail.
- State of the system
- Outdated components and missing documentation add work, especially at the start. That is why we review the system before we recommend a package.
- Agreed response times
- The shorter the response time and the longer the hours covered, the more on-call cover it takes. That is what operations with response times is for, at CHF 1'500 – 2'300 per month.
- Volume of changes
- Application care includes small changes. We agree in advance how many that means per month. More changes mean a larger scope.
Packages and guide prices
Choose the package that fits your plans. The project assistant calculates with the same values.
| Package | Scope | Guide price | Timeframe |
|---|---|---|---|
| Website careRecommended startUpdates, backups, monitoring | Updates, backups, monitoring | CHF 30 – 50 per monthongoing | ongoing |
| Application careFor a shop or application, small changes included | For a shop or application, small changes included | CHF 400 – 650 per monthongoing | ongoing |
| Operations with response timesAgreed response times, on-call cover | Agreed response times, on-call cover | CHF 1'500 – 2'300 per monthongoing | ongoing |
Not subject to VAT. The amounts contain no VAT.
How we work
Review what exists
We look at the code, hosting and outstanding updates and tell you what is urgent.
Put the scope in writing
We agree in writing which package applies, what is covered and which response times apply.
Set up access and monitoring
We take over the access we need, set up monitoring and decide who does what when a fault occurs.
Look after it on an ongoing basis
We apply updates, fix bugs and make the agreed changes. We talk to you before any larger intervention.
When something else fits better
- For help with computers, networks or email accounts, an IT service provider is the right choice. We look after websites and applications.
- If the changes you want go beyond the agreed scope, a separate web app or custom software project makes more sense.
- On a website builder, the provider already handles updates and operation.
Frequently asked questions
How much do operations and support cost?
Website care costs CHF 30 – 50 per month, application care CHF 400 – 650 per month and operations with response times CHF 1'500 – 2'300 per month. These are guide prices, not quotes. We set out the scope in the quote.
Do you support software you did not build?
Yes, after a short review. That way both sides know what state the system is in and what needs doing first.
How quickly do you respond to problems?
That depends on the package. Binding response times are part of operations with response times. We set them together and put them in writing.
What does monitoring mean in practice?
An automated service checks continuously whether your application is reachable and whether errors occur. If something looks wrong, we receive an alert and look into the cause.
Our previous developer cannot be reached. What now?
We need access to the code, hosting and domain. If access is missing, we first work out how to restore it.
Can we have just our website looked after?
Yes. Website care covers updates, backups and monitoring for CHF 30 – 50 per month. Further applications can be added later.